Independent workforce management consultants for global brands employing thousands of people, and still firefighting staffing gaps every day.
Most companies call us when one of five things has happened:
Broken staff planning rarely shows up as one big failure. It shows up as overstaffed Mondays and understaffed Fridays. Service levels missed despite a bigger team. Rest-time breaches in one country. In another, constant overtime is needed to meet performance targets. A tool that costs €250,000 a year and still needs planners to build schedules by hand.
Clients & technology partners:
Real results from multi-country operations, scheduling turnarounds, and compliance stabilisation.
How a multinational retail enterprise established market-by-market requirements to deploy an enterprise WFM tool across 20 countries and 20,000+ staff on a strict contract deadline.
How a global industrial services company reduced duplicate spreadsheet planning, enabled local team leads, and clarified local versus BPO responsibilities across 35 operating cities.
Over 2–4 weeks, we work with your planners, operations teams and other relevant stakeholders. We find where rules, tools and daily reality clash, put a cost on it, and give you a prioritised plan you can present to leadership.
We redesign what’s broken: scheduling logic, compliance rules, tool setup, ownership. We work alongside your team, not in a slide deck.
We stay until it works under real pressure, and make sure your team can run it without us.
Irina Hollatz, Founder & Principal WFM Consultant
Irina Hollatz is the founder of rightWFM and the creator and host of the WFM Unfiltered podcast. For more than 15 years, she has led workforce planning for enterprise contact centres and retail operations across EMEA, APAC and North America, scheduling thousands of frontline staff under strict statutory labour directives and multi-country collective agreements.
rightWFM wasn’t built from theory or slide decks. Irina started directly on the contact centre floor – calculating queue intervals, building shift rotas, and managing intraday crises. Having seen workforce management from all three perspectives—as an in-house operational leader, an enterprise deployment consultant and a software vendor practitioner—she founded rightWFM to provide the practical, independent guidance the industry is missing.
Together with co-founder Lars Hollatz, rightWFM pairs frontline operational leadership with deep technical knowledge – doubling the team’s senior experience. While Irina leads operational diagnostics and shift ergonomics, Lars brings software engineering depth, queue mathematics, and systems architecture to ensure technology and algorithms actually hold up under real-world pressure.
Our advice is driven purely by operational fit and lasting performance. We fix the persistent disconnect between software algorithms and frontline reality – and we stay until it works.
In a 30-minute call we’ll be able to tell you honestly whether it’s a tool, process, ownership or compliance problem that your workforce management is facing – and whether we’re the right people to fix it.